Privacy Policy

Last updated: 15 March 2025

Recon Travels ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or book our travel services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

1.1 Personal Data You Provide Directly

When you enquire about or book a trip, subscribe to our newsletter, complete a contact form, or otherwise interact with us, we may collect:

Full name and title
Email address and telephone number
Postal/billing address
Passport details and nationality (required for international travel bookings)
Travel preferences, dietary requirements, and medical information relevant to your safety during travel
Payment and billing information (processed securely via third-party payment providers)

1.2 Data Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on each page
Referring URLs
Device type and operating system
Cookie identifiers (see our Cookie Policy below)

2. How We Use Your Information

We use the information we collect for the following purposes:

To fulfil your booking — processing payments, coordinating itineraries, and communicating trip details
To respond to enquiries — answering questions and providing quotes
To improve our services — analysing usage patterns and feedback to enhance our website and offerings
To send marketing communications — with your consent, newsletters, destination guides, and promotional offers
To comply with legal obligations — including regulatory requirements for international travel
To protect our business and users — detecting fraud and ensuring the security of our systems

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and United Kingdom, we process your data on the following legal bases:

Contract performance — processing necessary to fulfil your booking
Legitimate interests — improving our services and preventing fraud
Legal obligation — compliance with applicable laws
Consent — marketing communications (you may withdraw consent at any time)

4. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. We may share your information with:

Travel suppliers — airlines, lodges, hotels, ground operators, and guides necessary to deliver your itinerary
Payment processors — to securely handle transactions
Technology service providers — including cloud storage, CRM, and email platforms bound by confidentiality agreements
Regulatory authorities — where required by law

All third parties we work with are required to maintain appropriate data protection standards.

5. International Data Transfers

Given the nature of our business, your personal data may be transferred to and processed in countries outside your home jurisdiction, including destinations in Africa and the broader travel industry. Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically retained for seven years for accounting and legal compliance purposes. You may request deletion of your data at any time (subject to legal retention requirements).

7. Your Rights

Depending on your jurisdiction, you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — request correction of inaccurate data
Erasure — request deletion of your data ("right to be forgotten")
Restriction — request we limit processing of your data
Portability — receive your data in a structured, machine-readable format
Object — object to processing based on legitimate interests
Withdraw consent — for any consent-based processing

To exercise any of these rights, please contact us at privacy@recontravels.com. We will respond within 30 days.

8. Cookies

Our website uses cookies to enhance your experience, analyse traffic, and support marketing activities. Cookies are small text files placed on your device. You may control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our site. Types of cookies we use include:

Essential cookies — required for the website to function
Analytics cookies — to understand how visitors use our site (e.g., Google Analytics)
Marketing cookies — to deliver relevant advertisements

9. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include SSL encryption, secure access controls, and regular security assessments. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children without verifiable parental consent. If you believe we have inadvertently collected data from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised "last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: privacy@recontravels.com
Phone: +254 725 579 040
Address: Recon Travels, Nairobi, Kenya