Last updated: June 23, 2026. This Refund Policy explains how cancellations, postponements, supplier charges, and refund requests are handled for safaris planned through Recon Travels.
Refunds Depend on the Confirmed Booking
Each safari uses a different combination of lodges, camps, parks, vehicles, guides, flights, and activities. For that reason, cancellation charges and refund eligibility depend on the written quote, supplier terms, travel date, and costs already paid to third parties.
Non-Refundable Costs
Some items may be partially or fully non-refundable once booked. These can include lodge deposits, special-offer rates, domestic flights, park permits, conservation fees, gorilla or special activity permits, bank charges, card fees, and supplier cancellation penalties. We will state known important conditions before you confirm whenever possible.
Traveler Cancellations
If you need to cancel, notify us in writing as soon as possible. We will check supplier terms, calculate any recoverable amount, and explain the refund or credit options available. The closer the cancellation is to the travel date, the more likely supplier charges will apply.
Postponements and Credits
When possible, we will help you postpone travel instead of cancelling. Date changes depend on lodge availability, seasonal rates, park rules, flight conditions, and supplier approval. A postponed safari may cost more if the new dates fall in a higher season or if suppliers update rates.
Changes Beyond Our Control
Weather, wildlife movement, road conditions, flight disruption, park rules, safety concerns, health restrictions, or other events beyond our control may require changes to a route or service. We will act in good faith to arrange suitable alternatives, but refunds depend on supplier recovery and the confirmed booking terms.
Travel Insurance
We strongly recommend comprehensive travel insurance that covers cancellation, medical needs, evacuation, delays, baggage loss, and unexpected interruption. Insurance is often the best protection for costs that suppliers cannot refund.
How to Request a Refund Review
Email info@recontravels.com with your booking name, travel dates, safari title, reason for cancellation or change, and any supporting details. We will review your file and reply with the available options.